Contact

Luxorae · Customer care

Here when you need a little clarity.

Questions about an order, a product, shipping, or our store policies? Start here to find the right information and choose the best way to contact Luxorae.

We want it to be easier to find the details you need before and after shopping.

Contact Luxorae ↓ Find Help by Topic

Order questionsShipping & returnsProduct informationStore policies

Whether you are exploring women's fashion and accessories or need information about an existing purchase, this page brings together our contact details, useful policy links, and guidance for common questions.

Get in touch

Choose the contact option that works for you.

Use the details below to contact Luxorae. For questions about a specific purchase, including relevant order details in your message can help identify what you are asking about. Please avoid sending passwords or full payment-card details.

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Email

For product questions, order concerns, policy questions, and other customer enquiries.

support@luxorae.shop

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Phone

Use the link below to call Luxorae from a compatible device.

+1 407-282-5308

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Business address

3805 Barnes St, Hobart, Indiana 46342, United States

For written correspondence, use the address as listed.

Find the right information

What can we help you with?

Select a topic to see where to start. Each option includes a relevant policy link when one is available.

Help topic · 01

Questions about an order?

If you have a question about an order, review the details available in your order confirmation and contact us by email. Include relevant order information so we can understand which purchase you mean, but do not send passwords or full payment-card details.

Email customer support ↗

Policy library

The details, all in one place.

For the most relevant information about shopping with Luxorae, review the policy that matches your question.

Shipping PolicyShipping coverage, processing, and estimated delivery details ↗ Return & Refund PolicyReturn eligibility, exchanges, and refund processing ↗ Payment PolicyPayment-related information and common questions ↗ Privacy PolicyInformation about privacy and personal data ↗ Terms of ServiceTerms that apply to use of the store ↗ Legal NoticeBusiness and legal information ↗

Before you contact us: Check the product listing and relevant policy first if your question concerns a specific item, shipping estimate, return, refund, or payment. If the information does not answer your question, email us with a short description of what you need to know.

A few helpful answers

Common contact questions.

What should I include when asking about an order?

Include the relevant order number if you have it and a brief description of your question. Share only information needed to identify the issue. Do not email passwords or full payment-card details.

Where can I find the delivery estimate?

Review the Shipping Policy and the information provided during checkout or in your order details. Delivery estimates are not a guarantee of a specific arrival date.

How do I check whether an item can be returned?

Read the Return and Refund Policy for eligibility requirements, return conditions, and the process to follow. If your situation is not covered clearly, contact support before sending an item back.

Can I ask about product details before purchasing?

Yes. Review the product page first, then email support with the product name or page link and your specific question. Do not assume a detail that is not listed on the product page.

Where can I find information about payments?

Visit the Payment Policy for store payment information. If you have a checkout issue, describe the problem without including sensitive payment credentials or full card details.

How can I ask about privacy or legal matters?

Review the Privacy Policy, Terms of Service, and Legal Notice. If you need clarification about information on those pages, contact us using the email address listed above.

Visit the full FAQ ↗

Luxorae customer care