Shipping policy
A clear path from checkout to your door.
At Luxorae, we want you to know what to expect after placing your order. This Shipping Policy explains our current United States shipping coverage, free shipping, order handling, transit estimates, and important delivery information.
Our configured Standard Shipping service covers the United States and applies to all products. Shipping is free on all orders, with an estimated total delivery time of 4–7 business days.
The total estimate includes order handling and transit. These are estimates, not a guarantee of delivery on a specific date.
Where we currently ship
Luxorae's configured Standard Shipping policy covers the United States and applies to all products offered under this shipping service.
Please check the shipping options available at checkout for your delivery address. This policy does not promise service to destinations outside the configured United States shipping coverage.
Shipping is on us
All orders qualify for free shipping under our configured Standard Shipping policy. There is no minimum order amount specified for this free shipping offer.
Free Standard Shipping on all orders within the configured United States service area.
The applicable shipping option will be displayed during checkout. If your order or delivery address is not eligible for the configured service, review the available checkout options before completing your purchase.
Understanding your delivery estimate
Our current estimated total delivery time is 4–7 business days. It consists of two stages: order handling and transit.
The estimated time for handling your order before transit.
The estimated time for your shipment to travel to its destination.
This total estimate combines the configured handling and transit stages. It is an estimate rather than a guaranteed arrival date.
Our order cutoff
The configured order cutoff for Standard Shipping is:
This is the cutoff time specified in our shipping configuration. Order handling remains subject to the stated handling estimate and the actual processing of your order. Please use the checkout confirmation and any subsequent order communication for information specific to your purchase.
What happens after checkout?
After an order is submitted, it must be processed before the transit stage begins. Our configured handling estimate is 1–2 days, Monday through Saturday.
Your order details are submitted through checkout.
The order is handled within the configured estimate, subject to actual processing.
The shipment enters the estimated 3–5 business-day transit stage.
The handling estimate and transit estimate describe different stages of the delivery process. The total estimated delivery time is 4–7 business days, and actual delivery can vary.
Understanding delivery dates
The 4–7 business-day estimate is intended to help you plan for delivery. It is not a promise that every order will arrive within that exact period.
Actual delivery timing can be affected by circumstances such as shipping network interruptions, weather, operational delays, incorrect address details, or other events outside the ordinary processing sequence.
If a specific delivery date or updated shipment information is provided for your order, refer to that information alongside this general policy. Where a delay affects your legal rights or available remedies, applicable law continues to apply.
Please double-check your address
Please carefully review your shipping name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details before completing checkout.
Contact Luxorae as soon as possible at support@luxorae.shop. We cannot promise that a change will be possible once an order has entered processing or dispatch.
If delivery is unsuccessful because address details are incomplete or inaccurate, the shipment may be delayed or otherwise affected. Any additional steps or costs, if applicable, will depend on the circumstances and the relevant service terms and laws.
If your order is delayed
If your order has not arrived within the estimated delivery window, contact Luxorae so we can review the information available for your order and help explain the next steps.
Share your order details and the delivery concern with customer support.
Contact us with the details so we can review the issue.
Contact support and consult the Return and Refund Policy for applicable next steps.
We will review concerns based on the information available and the circumstances. No particular investigation outcome or resolution time is guaranteed by this general policy.
Shipment updates
The carrier, shipment tracking availability, and any related delivery information depend on the actual fulfillment arrangements for your order. This policy does not designate a particular carrier or guarantee that tracking will be available for every shipment.
If Luxorae provides shipment or tracking information for your order, use the supplied details to review the latest information available. Contact support@luxorae.shop if you need help with a delivery question.
Order changes, returns, and refunds
If you need to request a change or cancellation, contact Luxorae promptly. Whether a change can be made depends on the order's processing status and the circumstances.
For eligible returns, exchanges, and refunds, follow our Return and Refund Policy. The policy currently describes a 30-day return window, returns by mail, acceptance of defective and non-defective products subject to condition requirements, and a configured refund processing time of 10 days.
Shipping questions do not remove the applicable terms of the Return and Refund Policy or any consumer rights that cannot lawfully be restricted.
Shipping costs and order totals
The configured shipping currency is USD, and the current Standard Shipping charge is free for all orders within the configured service area.
Your checkout displays the applicable order total and available shipping option. Review those details before placing your order.
This policy does not add a separate shipping fee or minimum purchase requirement to the configured free shipping offer. Any other amount shown at checkout should be reviewed in the context of the products and transaction.
Changes to our Shipping Policy
Luxorae may update this policy to reflect changes in shipping settings, fulfillment operations, or applicable requirements. The revised version will be published on this page.
Changes are subject to applicable law and do not automatically alter obligations or rights relating to an existing order.
We're here to help.
For questions about shipping, delivery estimates, address corrections, or an order that has not arrived, contact Luxorae with your order details where available.
Hobart, Indiana 46342,
United States