Privacy policy
Your privacy matters.
This policy explains the types of personal information that may be involved when you visit Luxorae, place an order, communicate with our store, or use our website, and describes how information may be used, shared, and managed.
This policy describes general categories of information and practices that may apply to an online store. Specific tools, service providers, retention periods, and legal rights depend on the store's actual configuration and applicable law. This page does not claim that Luxorae uses a particular analytics service, advertising platform, or security certification unless confirmed.
Scope of this Privacy Policy
This Privacy Policy describes how Luxorae may collect, use, disclose, and otherwise handle personal information in connection with its online store at luxorae.shop, customer purchases, and customer support communications.
In this policy, “personal information” means information that identifies, relates to, describes, or could reasonably be associated with an individual, where that concept applies under relevant privacy law.
The information involved depends on how you interact with the store. Placing an order may involve contact, delivery, and transaction information, while browsing may involve technical information processed by the website or its underlying service providers.
Information you may provide to us
Depending on your interaction with Luxorae, information you provide may include the following categories:
Such as your name, email address, telephone number, and shipping or billing address.
Such as products ordered, order number, delivery details, and transaction-related records.
Information you include in questions, complaints, return requests, exchange requests, or other messages.
Information you choose to provide about communication preferences or other interactions with the store.
Please provide only information needed to place or manage your order or communicate with us. Avoid sending sensitive personal information unless it is necessary for your request.
Device and website activity
When you access an online store, certain technical information may be processed automatically by the website platform or related systems. Depending on the actual configuration, this may include:
- IP address and general device or browser information.
- Technical information about how a page or feature is accessed.
- Website interactions, such as pages viewed or actions taken, where those details are collected.
- Information used to maintain site functionality, reliability, or security.
The categories collected depend on the website configuration, platform features, consent choices, and applicable requirements. This policy does not assert that every listed category is collected in every visit.
Where information may come from
Information may come directly from you when you shop, contact support, or submit a request. Some information may also be generated through your interaction with the website.
Where applicable, information may be processed by Shopify and service providers involved in operating the online store, completing transactions, or providing requested services. The specific parties involved depend on the services enabled and used by the store.
Purposes for processing information
Depending on your interaction with Luxorae and applicable law, personal information may be used for purposes such as:
To process purchases and coordinate order-related activities.
To respond to questions, complaints, and return or exchange requests.
To maintain website functionality and manage customer transactions.
To help address suspected fraud, protect transactions, and meet applicable obligations.
Where required, processing will be subject to the applicable legal basis, notice, consent, or preference requirements. We do not use this list to claim that every purpose or related tool is active on the store.
When information may be shared
Personal information may be disclosed when reasonably necessary to operate the store, fulfil your request, or meet legal obligations. Depending on the services actually used, recipients may include:
- Shopify and platform services: for hosting and operating the online store and related functions.
- Transaction and fulfilment providers: where needed to process payments, deliver orders, or provide an order-related service.
- Customer support services: where a service is used to handle communications or requests.
- Professional advisers or authorities: where disclosure is reasonably required by law, legal process, or a legitimate protection of rights.
- Business transfers: where permitted by law in connection with a proposed or completed business transaction.
The actual recipients depend on the store's configuration and circumstances. This policy does not identify any unverified third-party vendor or claim that Luxorae sells personal information.
Payment information
When you make a purchase, information needed to complete or manage the transaction may be processed by the store and the payment services enabled at checkout.
Payment details are handled according to the processes and terms of the relevant payment provider and platform. The information visible to Luxorae may differ from the information processed directly by a payment service.
Cookies and website technologies
Cookies and similar technologies may be used by an online store or its platform to support website functions, remember preferences, maintain sessions, or perform other functions based on the services enabled.
The types of technologies used and the purposes for which they operate depend on the store's configuration, installed integrations, location, and consent settings. We do not claim that a specific advertising pixel, analytics tool, or tracking provider is installed unless verified.
Where available, you can review the cookie or privacy choices presented by the store and adjust browser settings. Blocking certain cookies may affect some website functions. Browser controls may not replace a consent or opt-out mechanism required by applicable law.
How information is retained and protected
Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including processing orders, managing support requests, maintaining relevant business records, resolving disputes, and meeting applicable legal obligations.
Retention periods may vary according to the type of information, the reason it was collected, platform or service requirements, and applicable law. This policy does not assign a specific retention period where one has not been confirmed.
Reasonable safeguards should be used to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage can be represented as completely secure, and this policy does not claim a particular security certification or guarantee.
Your privacy choices
Depending on where you live and the applicable law, you may have rights relating to your personal information. These may include requesting access to information, correcting inaccurate details, requesting deletion, obtaining a copy, or objecting to or restricting certain processing.
The rights available to you, the applicable response process, and any lawful exceptions depend on your circumstances and applicable law. Some information may need to be retained to complete a transaction, maintain records, resolve disputes, or comply with legal obligations.
Email support@luxorae.shop. Describe the request and provide enough information for us to understand and appropriately verify it. Please do not include passwords or full payment-card details.
We may need to request additional information to verify a request or clarify its scope. We will handle requests according to applicable requirements.
Marketing and promotional messages
If Luxorae sends promotional emails or other marketing communications, the handling of your contact details and preferences will be subject to applicable consent and opt-out requirements.
Where an unsubscribe option is provided, you can use it to stop receiving the relevant promotional emails. You may also contact us at support@luxorae.shop to ask about your communication preferences.
Opting out of marketing does not necessarily stop essential messages relating to an order, transaction, customer-support request, or other non-promotional matter.
Where information may be processed
Online stores often rely on platforms and service providers that may process information in locations different from the customer's location. Depending on the services used, personal information associated with a transaction or website visit may be processed across borders.
Where cross-border processing occurs, applicable requirements and protections depend on the jurisdictions involved and the services used. This policy does not claim a specific storage location for every category of information. You may contact us if you have a question about information associated with your interaction with Luxorae.
Information relating to children
The Luxorae online store is intended for general shopping customers and is not designed to knowingly solicit personal information from children in circumstances where parental consent or other legal authorization is required.
If you believe a child has provided personal information inappropriately, contact us at support@luxorae.shop. We will review the concern and take appropriate steps as required by applicable law.
External links and third-party services
The website may contain links to third-party websites or services. Those third parties may have their own privacy policies, terms, and information practices.
Luxorae does not control the privacy practices of external websites simply because a link appears on our store. Review the applicable third-party privacy information before providing personal information directly to another service.
Changes to this Privacy Policy
We may update this policy to reflect changes in store operations, the services used, applicable requirements, or privacy practices.
When the policy is updated, the revised version will be published on this page. Where required by applicable law, we will provide additional notice or obtain consent for a material change. Please review this page periodically to stay informed.
Questions about your privacy?
If you have a question about this Privacy Policy or wish to make a privacy-related request, contact Luxorae using the details below.
Hobart, Indiana 46342,
United States