Refund policy
A thoughtful approach to returns.
We want you to feel confident shopping with Luxorae. Find the details about returns, exchanges, and refunds below.
This policy explains how to return eligible products, request an exchange, and understand the refund process. Contact Luxorae support for instructions before mailing a return. Do not send products to an unconfirmed address.
Which products can be returned?
Luxorae accepts returns for defective and non-defective products, subject to the applicable condition requirements and 30-day return window.
- The product must meet the new-condition requirements below.
- The return must fall within the applicable return window.
- Follow the return instructions provided by Luxorae support.
Condition requirements
New, unopened, and in original packaging
New and never used
Keep the product in the required condition while contacting support. If you are unsure whether it qualifies, ask us before mailing it.
When to request a return
The configured return window is 30 days. Contact support promptly to request instructions and allow time to follow the return procedure.
No additional holiday return-window extension is specified in the current settings. Rights required by applicable law remain unaffected.
Your return, step by step
Email support@luxorae.shop with your order number and request.
Wait for guidance about eligibility, the return procedure, and the mailing address.
Ensure it meets the condition requirements and is appropriately packaged.
Follow the instructions for the downloadable and printable return label.
Use the confirmed instructions and address supplied by support.
Follow reasonable instructions needed to review the return and receive an update on the applicable outcome.
Return labels and shipping
Follow the instructions supplied for your return.
The configured return-label cost is zero.
Contact support if you need the mailing address or label instructions. A public return address or automatic label-delivery process is not specified here.
Requesting an exchange
Exchanges are accepted for products that meet the applicable eligibility and new-condition requirements.
- Contact support before mailing the product.
- Include your order number and identify the product you wish to exchange.
- Follow the exchange instructions provided by Luxorae.
Defective, damaged, incorrect, or incomplete orders
Contact us if your order arrives defective, damaged, incorrect, or incomplete.
- Email support@luxorae.shop with your order number.
- Describe the issue and identify the affected product.
- Provide photographs or supporting information if requested and appropriate.
- Follow the instructions for a return, replacement, exchange, refund, or other applicable resolution.
Please contact us before mailing the affected item. The available resolution depends on the circumstances and applicable law.
Return and restocking fees
The treatment of original shipping charges, taxes, or other amounts depends on the transaction, actual store settings, and relevant law. No additional restocking fee or unverified administrative charge is introduced by this policy.
Refund processing timeframe
Refunds are handled through the applicable payment and refund process. The configured refund-processing timeframe is 10 days.
The applicable processing period and any additional time needed for a bank or payment provider to post a refund may depend on the circumstances. The configured timeframe does not guarantee the exact date funds will appear in every account.
Return and refund settings
A summary of the current return and refund configuration.
| Setting | Configured value |
|---|---|
| Eligible return types | Defective and non-defective products |
| Accepted condition | New: unopened in original packaging or never used |
| Return window | 30 days |
| Return method | By mail |
| Return label | Download and print |
| Return-label cost | No cost |
| Restocking fee | No cost |
| Exchanges | Accepted, subject to eligibility and availability |
| Refund processing | 10 days |
| Currency | USD |
| Country | United States |
| Holiday extension | No extension shown as configured |
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We're here to help.
Contact Luxorae support about return instructions, exchanges, refunds, or product issues. We're happy to help you understand the next steps.
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