Before submitting
Review the complete total
Check the items, quantities, discounts, shipping, taxes, currency, and final total shown before confirming payment.
Payment Policy
Luxorae · Shopping information
A clearer way to understand your payment.
From reviewing your checkout total to understanding a pending payment or refund, find practical guidance for the payment steps that matter.
Our aim is to make the payment information for your order easier to understand, with clear directions on where to check details and how to ask for help.
Review your orderCheck checkout detailsProtect your informationUnderstand refunds Review your orderCheck checkout detailsProtect your informationUnderstand refunds
This Payment Policy explains general payment-related information for purchases made through luxorae.shop. The available payment options and the final amount, currency, taxes, shipping charges, and any other applicable charges shown during checkout are the details to review before submitting an order.
Before you pay: Review your items, quantities, delivery address, selected shipping option, discounts if applicable, and final order total. If something appears incorrect, pause and check the details before placing your order.
Interactive payment guide
What do you need help with?
Select a topic to see guidance and a relevant next step.
Checkout & payment options
Review the payment methods and total displayed in the checkout process. Available options may vary, so rely on the methods actually presented to you when placing your order.
Read checkout guidance ↘01 / Payment options
Use the options shown at checkout.
Luxorae does not promise a fixed list of payment methods in this policy. The options available for your purchase are those actually displayed in the checkout process at the time you place your order.
Select a method shown at checkout and follow the instructions provided there. If a method you expected to see is not available, it may not be offered for that particular checkout.
Make an informed choice
Follow the checkout instructions
Use only an available payment option and complete any verification steps presented by the checkout or relevant provider.
02 / Prices & currency
Check the amount before confirming.
Product prices and the order total presented at checkout are the primary reference for your purchase. Review the currency displayed before submitting the order rather than assuming a particular currency or final amount.
Applicable taxes, shipping charges, discounts, and other order-specific amounts should be reviewed in the checkout summary. A bank or payment provider may separately apply currency-conversion fees, foreign-transaction fees, or other account-level charges under its own terms.
If the displayed total differs from what you expected, review your order details and the applicable discounts before completing payment. Contact Luxorae if a product price or order calculation appears incorrect.
03 / Authorization & processing
What happens after you submit payment?
When you submit an order, the checkout process may send a payment request for authorization and processing. A payment authorization, a pending entry on your account, an order confirmation, and a completed charge are not necessarily the same thing.
Your financial institution or payment provider may take time to update a transaction's status. If a pending entry appears, the provider can explain whether it is an authorization or a completed transaction and how it is handled.
If you are unsure whether an order was completed, review any checkout message and confirmation communications you received. Contact Luxorae before repeatedly submitting the same purchase.
04 / Order confirmation
Keep a record of your purchase.
After placing an order, review any confirmation you receive and keep the order number and relevant transaction record for reference.
If a confirmation does not arrive, check your spam or junk folder and verify that the email address entered at checkout was correct. If you still cannot confirm the order status, contact us with the non-sensitive details you have available.
05 / Failed or declined payment
If payment does not go through.
A payment can fail or be declined for reasons that Luxorae may not be able to determine from the storefront alone. The checkout message or payment provider may provide more information.
Step 01
Read the checkout message
Follow the instructions displayed and check that the information you entered is accurate.
Step 02
Check with your provider
Your financial institution or payment provider may be able to explain why a transaction was declined.
If a pending charge appears even though checkout did not complete, ask your financial institution about its status. Avoid placing repeated orders while you are uncertain whether an earlier attempt succeeded.
06 / Security & privacy
Protect your payment information.
Use the official Luxorae website, review the page address before entering information, and take care when using shared devices or networks.
Keep private
Never share sensitive credentials
Do not email full payment-card numbers, security codes, passwords, or one-time verification codes. These are not needed in an ordinary support message.
Act promptly
Respond to suspicious activity
If you suspect your payment information has been exposed or used without permission, contact your financial institution or payment provider promptly.
Payment processing may involve the systems and services used to operate checkout. This policy does not claim a specific security certification or guarantee that every online transaction is risk-free.
07 / Unexpected charges
Something on your statement doesn't look right?
Compare the transaction with your order confirmation, order total, and recent checkout attempts. A pending authorization may appear differently from a completed transaction.
If you believe a charge is duplicated, relates to an order you did not place, or is unauthorized, contact your financial institution or payment provider promptly. You may also contact Luxorae so we can review relevant order details.
When contacting us, include the order number if available, the transaction date, the amount displayed, and a short explanation. Never include full payment-card details, passwords, or security codes.
08 / Refunds & returns
Understand the refund process.
Payment-related refunds are handled in connection with the relevant order and Luxorae's Return and Refund Policy. Review the full policy for eligibility and required steps.
Luxorae's current return policy provides a 30-day return window. Eligible items must be new and unused, including unopened in original packaging or never used, as applicable under the policy. Exchanges are accepted under the stated conditions. Return labels are available to download and print at no cost, there is no restocking fee, and the stated refund processing time is 10 days.
Refund processing time is not necessarily the same as the time taken for the funds to appear in your account. Your financial institution or payment provider may require additional time to reflect a processed refund.
For complete return instructions: Read the Return and Refund Policy →
09 / Quick answers
Payment questions, answered.
Open a question to view the guidance.
Which payment methods does Luxorae accept?
Use the payment methods displayed during checkout for your order. This policy does not promise availability of a particular payment provider or method.
What currency will I be charged in?
Review the currency and final amount displayed at checkout. Your financial institution may separately apply conversion or account-level fees.
Why does my payment show as pending?
A pending entry may relate to an authorization or a transaction still being processed. Contact your financial institution or payment provider for information about the entry and its timing.
What should I do if my payment is declined?
Read the checkout message, verify the information entered, and contact your financial institution or payment provider if needed. If you are unsure whether the order completed, contact Luxorae before trying again.
What if I paid but did not receive an order confirmation?
Check your spam or junk folder and verify your email address. If the order remains unclear, contact us with the transaction date, amount, and any reference you have, without sending sensitive payment credentials.
When will a refund appear in my account?
Luxorae's Return and Refund Policy states a 10-day refund processing time. The time for funds to appear in your account may also depend on your financial institution or payment provider.
Can I cancel an order after payment?
Contact us promptly with your order number. We must review the order status before confirming what action may be possible. Do not assume a cancellation has been completed until it is confirmed.
Should I email my card number to get support?
No. Do not email full card numbers, security codes, passwords, or one-time verification codes. Share only non-sensitive information needed to identify your enquiry.
10 / Policy updates
Keeping this information current.
Luxorae may update this Payment Policy when store processes or customer information needs change. Please review the version published on this page when using the website.
This policy provides general payment information and should be read alongside the other applicable store policies. Nothing in it is intended to remove consumer rights that cannot lawfully be excluded or limited.
Luxorae · Customer care
Need help with a payment?
Contact us with your order number if available, the transaction date, the amount displayed, and a brief explanation. Do not include full payment-card details, passwords, or security codes.
Email: support@luxorae.shop
Phone: +1 407-282-5308
Address:
3805 Barnes St, Hobart, Indiana 46342, United States
Luxorae · Payment Policy · luxorae.shop